Last updated: August 2026
At Elanoiir, we want you to shop with complete confidence. Every product we sell is 100% authentic, carefully checked, and securely packed. But we understand that sometimes things can go wrong — and when they do, we will make it right.
Please read this policy carefully before placing your order. By ordering from elanoiir.com, you agree to the terms below.
1. When You Can Return a Product
We accept returns and offer refunds or replacements in these cases:
Wrong product delivered. You received a different product, size, or variant than what you ordered.
Damaged or leaking product. The product arrived broken, crushed, leaking, or otherwise damaged in transit.
Defective product. The product has a clear manufacturing defect, such as a broken pump or a faulty seal.
Expired product. The product’s expiry date has already passed at the time of delivery. (This should never happen — but if it ever does, we will replace it immediately with our sincere apology.)
In all of these cases, you must report the issue to us within 3 days (72 hours) of receiving your parcel. After 3 days, we will not be able to accept a return claim.
2. What You Need for a Return Claim
To process your claim quickly, please keep these ready:
Your order number.
An unboxing video. We strongly recommend recording a video while opening every parcel. For claims of damaged, wrong, or missing products, an unboxing video is required as proof. This protects both you and us, and it is standard practice for online shopping in Bangladesh.
Clear photos of the product, the damage (if any), and the packaging.
Send everything to us on WhatsApp at +880 1711 257814 or email contact@elanoiir.com. Our team will review and respond as soon as possible, usually within 24 hours.
3. What Cannot Be Returned
Because skincare and beauty products are personal care items, we cannot accept returns in these cases — for hygiene and safety reasons:
Opened or used products. Once a product’s seal is broken or the product has been used, it cannot be returned or resold. This is a strict hygiene rule that protects all of our customers.
Change of mind. If you ordered the wrong product by mistake or simply changed your mind, we cannot accept a return after the product has been opened. If the product is completely unopened with all seals intact, contact us within 3 days — we may accept the return, but the delivery charges (both ways) will be paid by the customer.
Allergic or skin reactions. Skincare works differently on every person, and a reaction to a genuine product is not a product defect. This is why we always recommend doing a patch test before using any new product: apply a small amount behind your ear or on your inner arm, and wait 24 hours. If you are unsure which product suits your skin, message us before ordering — we are happy to guide you.
Products damaged after delivery. Damage caused by mishandling, heat, or improper storage after the parcel was received in good condition.
4. How Refunds Work
Once your return claim is approved, you can choose one of these options:
Replacement (recommended). We will send you a fresh, correct product free of cost. This is the fastest solution in most cases.
Store credit. We will add the full amount as credit to use on your next order.
Full refund. We will refund the product price through bKash, Nagad, or bank transfer — whichever you prefer. Refunds are processed within 5 to 7 business days after approval.
If the mistake was ours (wrong, damaged, defective, or expired product), we will also cover all delivery charges. You will not lose a single taka for our mistake.
5. Order Cancellation
You can cancel your order free of cost before it has been shipped. Just message us on WhatsApp with your order number.
Once the order has been handed over to the courier, it can no longer be cancelled. If you refuse to receive a parcel without a valid reason, future orders may require advance payment.
6. Damaged Parcel? Do This First
If the parcel looks crushed, torn, or tampered with at the time of delivery, you can refuse to receive it and inform us immediately. If you have already received it, start your unboxing video before opening, and contact us within 72 hours with the video and photos.
7. Our Authenticity Guarantee
Every product on Elanoiir is 100% authentic. If you ever have any doubt about a product you received from us, contact us — we will help you verify it through batch codes and official authentication systems. If any product from Elanoiir is ever proven to be non-authentic, we will refund double the product price. That is how confident we are.
8. Contact Us
For any return, refund, or order-related questions:
WhatsApp / Phone: +880 1711 257814
Email: contact@elanoiir.com
Address: House A-1, Molla Bari, Sayednagar, Notun Bazar, Gulshan, Dhaka-1212
We are here to help — and we will always try to solve your problem fairly and quickly.
সংক্ষেপে আমাদের রিটার্ন পলিসি (Quick Summary in Bangla)
(Ei Bangla summary block ta policy page er showru te ba sheshe boshate paro — customer der jonno khub helpful hobe.)
- ভুল, ভাঙা, নষ্ট বা মেয়াদোত্তীর্ণ প্রোডাক্ট পেলে ডেলিভারির ৩ দিনের মধ্যে আমাদের WhatsApp-এ জানান — আমরা ফ্রি রিপ্লেসমেন্ট বা ফুল রিফান্ড দেব।
- ক্লেইমের জন্য আনবক্সিং ভিডিও লাগবে — তাই প্রতিটা পার্সেল খোলার সময় ভিডিও করে রাখুন।
- স্বাস্থ্যবিধির কারণে খোলা বা ব্যবহার করা প্রোডাক্ট ফেরত নেওয়া হয় না।
- নতুন প্রোডাক্ট ব্যবহারের আগে প্যাচ টেস্ট করুন। কোন প্রোডাক্ট আপনার জন্য ঠিক হবে, বুঝতে না পারলে অর্ডারের আগেই আমাদের মেসেজ করুন।
- আমাদের ভুল হলে ডেলিভারি চার্জসহ পুরো টাকা ফেরত — আপনার এক টাকাও লস হবে না।
- রিফান্ড bKash / Nagad / ব্যাংকে, অ্যাপ্রুভালের ৫–৭ কর্মদিবসের মধ্যে।