Last updated: August 2026
At Elanoiir (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains what information we collect when you visit elanoiir.com, how we use it, and how we keep it safe.
By using our website and placing orders, you agree to the practices described in this policy. We have written it in simple language, because a privacy policy should be something you can actually understand.
1. Information We Collect
We only collect the information we genuinely need to serve you.
Information you give us directly:
When you place an order, create an account, or contact us, we collect your name, phone number, email address, and delivery address. If you message us on WhatsApp or through our contact form, we also keep the content of that conversation so we can help you better.
Payment information:
Payments are processed through trusted third-party payment services (such as mobile banking, card payment gateways, or cash on delivery through our courier partners). We do not store your card numbers, PINs, or banking passwords on our servers. Payment details are handled directly by the payment provider under their own security systems.
Information collected automatically:
Like most websites, we automatically collect some technical data when you browse — such as your device type, browser, IP address, pages visited, and how you found us. This is collected through cookies and analytics tools, and it helps us understand how people use our site so we can improve it.
2. How We Use Your Information
We use your information only for these purposes:
To process and deliver your orders. Your name, phone number, and address are shared with our delivery partners so your parcel can reach you.
To provide customer support. So we can answer your questions, resolve issues, and process return or refund claims.
To improve our website and service. Analytics data helps us understand what works and what doesn’t.
To send you updates and offers. We may occasionally send you order updates, offers, or skincare tips by SMS, email, or WhatsApp. You can opt out of promotional messages anytime — just tell us to stop, and we will.
To prevent fraud. Order history and technical data help us detect fake orders and protect genuine customers.
We will never sell, rent, or trade your personal information to anyone. Ever.
3. Who We Share Your Information With
We share your information only when it is necessary to serve you:
Delivery partners (couriers): your name, phone number, and address — so they can deliver your parcel.
Payment providers: the information needed to process your payment securely.
Service tools: we use trusted tools for website hosting, analytics (such as Google Analytics), and advertising (such as Facebook/Meta tools) that may process technical data like cookies. These tools operate under their own privacy policies.
Legal requirements: if the law of Bangladesh requires us to share information with authorities, we will comply.
That is the complete list. Nobody else gets your data.
4. Cookies
Cookies are small files stored in your browser that help our website work properly — for example, keeping products in your cart, remembering your login, and showing you relevant offers.
You can disable cookies in your browser settings anytime. The website will still work, but some features (like the shopping cart) may not function smoothly.
5. How We Protect Your Data
We take reasonable technical and organizational measures to keep your information safe — including secure (SSL/HTTPS) connections, limited staff access to customer data, and secure storage systems.
However, no online system in the world is 100% immune to risk. If we ever become aware of a data breach that affects your personal information, we will inform you as soon as possible.
6. How Long We Keep Your Data
We keep your order and account information for as long as needed to serve you, handle returns, maintain business records, and meet legal requirements. If you want your account and personal data deleted, contact us — we will remove it, except for records we are legally required to keep.
7. Your Rights
You have full rights over your own data. At any time, you can:
Ask us what data we hold about you.
Ask us to correct any wrong information (like an outdated phone number or address).
Ask us to delete your account and personal data.
Opt out of marketing messages while still receiving essential order updates.
To use any of these rights, just message us on WhatsApp or email us. No forms, no hassle.
8. Children’s Privacy
Our website is intended for users aged 18 and above, or minors shopping with the consent and supervision of a parent or guardian. We do not knowingly collect personal information from children.
9. Links to Other Websites
Our website or social pages may contain links to other sites (such as brand websites or social media). We are not responsible for the privacy practices of those websites. Please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time as our business grows or laws change. The updated version will always be posted on this page with a new “Last updated” date. Continued use of our website after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled:
WhatsApp / Phone: +880 1711 257814
Email: contact@elanoiir.com
Address: House A-1, Molla Bari, Sayednagar, Notun Bazar, Gulshan, Dhaka-1212
সংক্ষেপে আমাদের প্রাইভেসি পলিসি (Quick Summary in Bangla)
(Ei block ta page er showrute boshale customer der jonno khub shohoj hobe.)
- অর্ডার ডেলিভারির জন্য শুধু আপনার নাম, ফোন নম্বর আর ঠিকানা নিই — এর বেশি কিছু না।
- আপনার কার্ড নম্বর বা পিন আমরা কখনো সংরক্ষণ করি না — পেমেন্ট হয় নিরাপদ পেমেন্ট সার্ভিসের মাধ্যমে।
- আপনার তথ্য শুধু কুরিয়ার আর পেমেন্ট সার্ভিসের সাথে শেয়ার হয় — ডেলিভারির প্রয়োজনে।
- আপনার তথ্য আমরা কখনো কারো কাছে বিক্রি করি না।
- প্রোমোশনাল SMS/মেসেজ বন্ধ করতে চাইলে শুধু একবার বলুন — আর আসবে না।
- আপনার ডেটা দেখতে, ঠিক করতে বা মুছে ফেলতে চাইলে WhatsApp-এ মেসেজ করুন — কোনো ঝামেলা ছাড়াই করে দেব।